Platform Billing, Cancellation & Refunds
Scope
This policy concerns GIGtrunk platform opportunity access, advertising and separately approved verification charges. GIGtrunk never processes payments between people for gig work and provides no escrow, worker payouts or commission on earnings.
Current beta and free periods
Platform billing is currently disabled. Free-launch rules and billing activation controls are separate; ending a free period must not silently enroll or charge someone. Paid ads or third-party checks are not automatically free because opportunity access is free.
Before purchase
When enabled, checkout must show the actual price, currency, taxes, service, duration, recurring status and cancellation terms before affirmative agreement. No unsettled price, trial duration or renewal rule is established by this draft.
Renewal and cancellation
For any future recurring plan, disclose billing frequency and renewal amount and provide an accessible cancellation method. Confirm cancellation and its effect on remaining access. Required reminders, failed-card handling and provider synchronization must be tested. Removing the home-screen app or deleting browser data does not itself cancel billing.
Refunds and disputes
Except where applicable law requires otherwise, GIGtrunk platform purchases are refundable only when GIGtrunk determines, after review, that a charge resulted from fraud or an accidental purchase. Examples for review include an unauthorized transaction or an unintended duplicate purchase. A claim alone does not establish eligibility. Changing your mind, an unsuccessful search for work, disagreement with another user, or an unfavorable verification result does not by itself qualify. This rule concerns fees paid to GIGtrunk, not payments between users for work. It does not limit legally required remedies, cancellation rights or a right to dispute a charge through a payment provider.
Advertising budgets
Spending should stop at the authorized budget and campaign limits. Final charging units, invalid-traffic adjustments and reporting terms must be disclosed before purchase. Provider events and refunds must reconcile before billing is considered ready.
Requesting a refund
Submit a signed-in support case with the platform transaction reference, purchase date, amount and an explanation of the suspected fraud or mistake. Do not send full card numbers, passwords or identification documents in ordinary support messages. GIGtrunk may request relevant evidence, record its decision and allow review of an error. Any approved refund should return through the original payment method where available; processing depends on the provider. The public billing contact, response targets and implementation must be completed before paid launch. No fixed request deadline or processing guarantee is invented here.
Direct payments between users
Users independently decide and make all payments for gig work. GIGtrunk does not receive, hold, insure, guarantee or refund these payments and is not a party to their work contract. Agree on payment method, deposits, due dates, cancellation and remedies directly before work begins. A platform refund does not settle a dispute between users.